Are you planning to open a hotel in Les Balcons du Dauphiné, in Isère? Are you looking for information about classification, mandatory display, booking overnight stays, invoicing or even safety and accessibility rules?
The Balcons du Dauphiné Tourist Office gives you the answers!
Opening a hotel: the ranking
Hotels are categorized according to their equipment, comfort and services. This classification is indicated by red signs. The number of stars depends on the levels of comfort and services. This classification is indicated by red signs. Only classified hotels can claim the designation “Tourist hotels”. The ranking is valid for five years. The rankings can be viewed free of charge on the website from Atout France.
Opening a hotel: mandatory display
The hotelier has for obligation to display certain prices.
Outside the hotel
The hotelier is required to display outside his establishment:
- The price charged per night and per person and depending on the season (low, medium and high season if applicable),
- The amount of tourist tax per day and per person,
- The services offered on site (breakfast served or not in the establishment, internet connection accessible or not from the room, etc.). The hotelier must specify whether or not these services are included in the price of the accommodation.
- The terms and conditions by which the consumer can access information on the prices of all other services marketed.
At the hotel reception
The hotelier is required to display the above-mentioned rates as well as the departure and arrival times at the hotel reception.
In the dining room or at the bar
The display of drinks and foodstuffs offered for sale is mandatory.
The prices of telephone communications must be made known to customers.
In the rooms
The customer must have access to all prices and services provided in addition to overnight stays.
He must be informed of the methods of consulting this information in a clear, legible and visible manner.
The hotelier must always display instructions in case of fire in each room. They must be written in French and in foreign languages according to the origin of the public usually received in the establishment.
Finally, each room must have a summary plan indicating the exits to be used in the event of a fire.
Booking a hotel
This can be done directly with the hotelier, by telephone, by email or via an online reservation service.
The hotelier may be required to ask deposit.
Billing
The hotelier has an obligation to provide an invoice to his client.
This document must mention:
- Hotel contact details,
- Date of writing of the invoice,
- Date and place of the service,
- Detailed breakdown, in quantity and price of each service,
- Total amount to be paid excluding tax (HT) and including all taxes (TTC),
- Name of the customer, unless they object.
The note must be made out in duplicate. The original is given to the customer at the time of payment or can be sent electronically.
Opening a hotel: safety and accessibility rules
A hotel must absolutely comply with safety and accessibility standards.
The premises must comply with the obligations relating to ERP (establishments receiving the public):
- In terms of fire safety: prevention and safeguarding measures to ensure the safety of people must be put in place,
- In terms of accessibility: access to the premises, particularly for people with disabilities, must be ensured.
Useful documents to download to manage a hotel
Sources: Tourism Code article D311-4 and following – www.service-public.fr – www.economie.gouv.fr
